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If due to any network or computer issues—the meeting application crashes, you get disconnected from the internet, your device suddenly shuts down, etc.—but participants on the other end stay in the meeting, you can instantly rejoin the ongoing session from CAE LearningSpace. |
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You can rejoin your virtual meeting, but you will not become the host again in the Zoom application after returning. You can still access your Learner-Pre Selection page where you can end the virtual meeting once you are finished. |
Once your technical issues are resolved:
- Log into CAE LearningSpace.
- Return to the Learner Pre-Selection page of your current event from your Dashboard.
You will notice that the session you have launched in CAE LearnningSpace has not stopped yet:
Click on the active Join button to return to the ongoing Zoom session and to claim back the hosting of the meeting.
Note In case you cannot rejoin your meeting upon clicking the Join button, it means that the Zoom session has also completely ended due to the lack of participants. Scroll down to find out how to restart your disconnected virtual encounter.
When your meeting is finished, end it
as usual—as recommended in the virtual encounter guide for Standardized Patientsusing the Stop button in CAE LearningSpace.
Tip If the learner leaves the Zoom meeting without entirely ending it, you will become the host again. In this case, you will get back the End Meeting for All option in the Zoom application.
b. Restart a Disconnected Virtual Encounter
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