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2. Disconnected from Your Virtual Encounter
a. Rejoin a Meeting Still In-Progress
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3. I Have Been Informed That There Is a Meeting Currently In-progress
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Zoom does not support multiple meetings hosted from a single account at the same time. |
When launching a virtual encounter, you might be presented with the following message from Zoom:
The alert means that someone else is currently running a meeting in the Zoom account that your virtual event is using, not being aware that the account has been scheduled in CAE LearningSpace as a virtual room and added to an event.
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In case you notice that you cannot access your pre-selection page slightly before or after your virtual event, contact your instructors to set up a scheduling time threshold. You will be allowed access to every virtual event before and after an event for the number of minutes of the scheduling time threshold. |
5. Post-Encounter Checklist Restriction
A completed virtual encounter is one of the prerequisites for post-encounter checklist access if the post-encounter checklist restriction is set up in the activity of the virtual event.
If the virtual encounter is not ended properly, learners could be presented with the following message when trying to access their post-encounter checklist:
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Check if you have met at least one prerequisite for post-encounter checklist access to resolve your learner's error message. |
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