Virtual Sections have been replaced by Tagging, that is, items can be given specific tags thereby linking them to create a unit equivalent to the previously called Virtual Section.
Case Content screen
NOTE: Only already created items can be tagged.
Tag being added
4. Select an already existing tag by clicking it from the drop-down or complete typing the new one and click anywhere else to save it.
5. Once a tag is added, hovering over it yields two options: Settings and Remove Tag.
Tag with cursor over it
6. Click the Settings icon to access the Tag Settings window.
Tag Settings window
7. Edit the weight, the scoring, the location of report as desired and use the checkboxes to determine whether the tagged item will affect the case total or the skill area total, and whether it should remain hidden from the users.
8. Click OK to save the changes or Cancel to return without saving.
Click the X to remove the tag.