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Before you start setting up the OAuth application and connect CAE LearningSpace with your Zoom owner account:
switch off password requirement for shared cloud recordings
check and make sure that you have enough cloud storage per licensed user,Note title Important If cloud recording access is tied to a password, CAE LearningSpace will not be able to download video recordings from Zoom's cloud service.
- manage Zoom waiting rooms,
- explore and set up auto-saving chat features.
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Scroll down until you find the Require password to access shared cloud recordings option.
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By default, this option is turned on in Zoom owner accounts. |
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If the switch is on (blue), toggle the switch to disable the option.
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If the option is switched off already, no further action is needed on your end. |
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Once you have successfully connected CAE LearningSpace with your Zoom owner account using the OAuth application, CAE LearningSpace will be able to download video recordings without any difficulty from Zoom's cloud service. |
Check Your Current Storage Amount
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- Stay at the Account Management drop-down.
- Select Billing.
By default, you will be directed to your Current Plans. - Scroll to Additional Cloud Recording Storage:
- Click Add.
You will be redirected to your order page where you can select the subscription plans of Available Add-ons. Select the 100 GB/month solution (highlighted in orange):
Info This solution is sufficient to temporarily accommodate the recordings of virtual events.
- Scroll down to the bottom of the page, and click Continue after selecting the extra cloud storage.
- On the Payment tab, provide the
Billing Contact information
Info Beside basic details, the total employee count of your organization is required to continue.
- Payment Method, and
- Credit/debit card information.
- Once you are finished, click Upgrade Now. You will be presented with an Order Summary.
Click Confirm to complete your purchase.
Zoom will confirm that your purchase has been successful.
Disable Waiting Rooms
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Zoom has enabled the Waiting Room feature by default in their May 2020 update. If waiting rooms are enabled, SPs need to admit each learner to the virtual encounter they are currently hosting. |
To disable this feature:
- Log into your Zoom owner account.
- Open Account Management on the left.
- Go to Account Settings.
- On the Meeting tab, scroll down to the Waiting room setting.
You can find the setting right away in the Security section.
- Toggle the switch at Waiting room.
A dialogue will open where you have to confirm the setting:
- Click Turn Off and your change will be saved automatically.
Enable Auto-Save for Chat Conversations
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Chat conversations are not saved along with virtual encounter recordings to CAE LearningSpace. |
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Enable automatic chat saving to have chat conversations saved locally or to the cloud when SPs end their virtual encounters. |
Save Chats to the Cloud
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Save in-meeting chat messages while cloud recording is in progress. |
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Only those chat messages will be saved that were sent to everyone while the meeting was being recorded to the cloud. |
Saving chat messages to the cloud can only be enabled for each user separately:
- Log into your Zoom owner account.
- Open User Management on the left, then select Users.
- In Users, click on the user account you want to modify.
You will be redirected to the user account's profile page. - Once there, open the Settings drop-down.
- Select Recording.
Scroll down to "Save chat messages from the meeting / webinar".
Select the checkbox to save your setting.
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Chat files can be retrieved from the cloud storage in each licensed user account of a CAE LearningSpace virtual room:
However, once recordings arrive in the Video Review module from the cloud, Zoom moves the recordings to the Trash folder in the user account of the virtual room. If a recording is in the Trash folder, you will not be able to download the meeting recording and its attachments—such as chat history or the separate audio file of the recording—from Zoom. Deleted cloud recordings can be accessed for another 30 days after they were moved to the Trash:
11. Hover over the chat file to view options.
12. To display chat history side-by-side the meeting recording, open the video recording by clicking on its title:
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Save the Chat Locally
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Set up auto-save in your Zoom owner account to apply the setting to every account registered as a User in the Zoom owner account. Every in-meeting chat message that the host receives directly—either one-on-one or sent to everyone—will be saved to the host's device when the meeting is ended to the default location specified by Zoom or a selected folder. |
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The folder containing the downloaded chat file will open automatically when the meeting is ended. |
- Log into your Zoom owner account.
- Open Account Management on the left.
- Go to Account Settings.
- On the Meeting tab, scroll down to the Auto saving chats setting.
You can find the setting in the In Meeting (Basic) section.
- Toggle the switch at Auto saving chats.
A dialogue will open where you have to confirm the setting:
- Click Turn On, and your setting will be saved automatically.
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In case you do not want to apply auto-save to every user in your Zoom owner account, you can manage user settings individually with User Management.
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Continue to this page to build an OAuth application in your Zoom owner account. |
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