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Through the Notification feature, users are informed about recent updates and new features available in their LearningSpace system. Users may receive notifications about:

  • general changes such as system requirements (e.g., supported browsers):  all information that is relevant to or may affect the usage of the software - usually information from the Customer Support about changes introduced with browser updates that have impact on the  LearningSpace software.
  • software updates, informing about developments or revisions that are meant toeliminate potentially arising issues.
  • newly introduced features that are available for the customers, improvements of existing features or new ones. 

(info) Updates are installed automatically on each LearningSpace system.

Table of Contents

Info

Users with the following privileges are directly provided new information regarding the software:

  • Admin

  • System Manager

  • Video Control (full control)

  • SRP (full control)

  • Case Author (full control)

  • Report Reviewer (full control)

  • Inventory Manager (full control)

Accessing Notifications

Notifications can be opened by clicking the Notification (bell) icon next to the User Profile button in the top right corner. 

Image Added New, un-read unread notifications are indicated with their number in a red circle at the icon.

Info

At first login, each user will see a Notifications pop-up ('bubble'), calling attention to the most recent and any unread notifications.

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Image AddedClick the Read More button or the bell icon to proceed with reading the notifications.

On the Notifications page, notifications are listed in chronological order (from newest to oldest downward), with blue dots signalling the unread ones. 

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Once a notification is read by a user, it the blue dots disappear and the subject will no longer be listed in blue, with bold and . Also, the number of new notifications (on the dashboard) decreases. 

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Info

Notifications appear on a per-individual basis - meaning that each notification will be displayed as new or read depending on the user logged in.

 Notification fields may include a direct linkto emailing the responsible party with relevant questions, and/or a link to the related page of the help site.

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Notifications can be archived by clicking the filing box icon Image Removed in the top right corner of the notification field. 

Info
Image RemovedThe filing box icon appears when ticking the checkbox of a notification or hovering over an already read notification.
Tip
Multiple notifications can be archived by ticking their checkbox and clicking the Archive selected button in the top left of the tab Image Removed

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Notification Admins

Notification Admins (NA) create the notifications. They can:

  • access the Notification Admin Interface - via VPN, as a separate website, not on the LearningSpace User interface.
  • set a subject for a notification 
  • set the content of a notification in a similar way modern emails are written
  • preview the email before sending it out

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Note

The Preview button only becomes active once all the added filters have been selected and confirmed by hitting the checkmark icon Image Removed in the respective row.

Once previewed, the email can be sent out hitting the Send button at the bottom of the Notification Preview pop-up window:

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Tip

Notification Admins can view if a certain notification has been opened by a customer (user email included ???)

Filtering Notifications

Tip

Notifications can be sent out to a subset of users based on filters.

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Filters are based on the LearningSpace system's

  • patch level

  • license type (Enterprise, Experience, Essentials)

  • image type (257R, etc.)
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    Image RemovedAdmins get an email copy of the notification sent to the system, with blue dots signalling the unread ones.

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    Messages tab

    This tab communicates all information that is relevant to or may affect the usage of the software - usually information from the Customer Support about changes introduced with browser updates that have impact on the  LearningSpace software.

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    Software updates 

    Software updates inform about developments or revisions that are meant toeliminate potentially arising issues.
    (info) Such updates are installed automatically with the overnight maintenance.

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    Feature updates 

    This tab lists all newly introduced features that are available for the customers. Enabling such features is optional, that is, users can choose not to install them.

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    Warning
    IMPORTANT: While enabling a feature is optional, it is also irreversible, thus it cannot be revoked.

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    Archive

    The Archive tab contains all archived notifications - including messages, software and feature updates.
    The notifications are listed in chronological order (according to the date and time of their sending).

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