1. Difficulty Launching Zoom
If you are a first-time Zoom user, your virtual encounter might not start automatically—the Zoom application does not open—when launching the meeting from CAE LearningSpace, try the following:
- Click on download & run Zoom to install Zoom's desktop client.
Once the installation is complete, you will be informed by Zoom with a pop up at the top of your screen.
Disable the pop-up blocker in your browser.
- Click Open Zoom to get started.
2. Disconnected from Your Virtual Encounter
a. Rejoin a Meeting Still In-Progress
If due to any network or computer issues—the meeting application crashes, you get disconnected from the internet, your device suddenly shuts down, etc.—but participants on the other end stay in the meeting, you can instantly rejoin the ongoing session from CAE LearningSpace.
Once your technical issues are resolved:
- Log into CAE LearningSpace.
- Return to the Learner Pre-Selection page of your current event from your Dashboard.
You will notice that the session you have launched in CAE LearnningSpace has not stopped yet:
Click on the active Join button to return to the ongoing Zoom session and to claim back the hosting of the meeting.
In case you cannot rejoin your meeting upon clicking the Join button, it means that the Zoom session has also ended due to the lack of participants. Scroll down to find out how to restart your disconnected virtual encounter.
- When your meeting is finished, end it as usual—as recommended in the virtual encounter guide for Standardized Patients.
b. Restart a Disconnected Virtual Encounter
If every meeting participant is affected by any network or computer issues—the meeting application crashes, you get disconnected from the internet, your device suddenly shuts down, etc.—and are dropped from a virtual encounter at the same time, the Zoom meeting will end due to the lack of participants.
In this case, you are not able to rejoin the virtual encounter directly: you need to start a new session with your learner and continue from where you left off.
Once technical issues are resolved on everyone's side:
Log into CAE LearningSpace.
Return to the Learner Pre-Selection page of your current event from your Dashboard.
You will notice that the session you have launched has not stopped yet:
Although, the Zoom meeting has ended, but the CAE LearningSpace session is still waiting for confirmation to stop running and then start video processing.
If you try to reconnect with the Join button to a Zoom meeting that has ended meanwhile:
Your page reloads, but you will only be able to Stop your disconnected session.
Meanwhile, at the other end, your learner's Case Pre-Selection page will display that the meeting has ended.
Every other virtual encounter will be disabled until you stop the expired session.
Click Stop to reload your page once more.
You will be confirmed that the session was stopped.
Click Start to relaunch your meeting with the learner you got disconnected from.
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