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  1. Log into your Zoom owner account.
  2. Open the Account Management tab on the left, and go to Account Settings. 



  3. In Account Settings, switch to the Recording tab at the top of the page.



  4. Scroll down until you find the Require password to access shared cloud recordings option.

    Info

    By default, this option is turned on in Zoom owner accounts.


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  5. If the switch is on (blue), toggle the switch to disable the option.

    Info

    If the option is switched off already, no further action needed on your end.


    You will be presented with a confirmation dialogue:



  6. Confirm you are turning off the password requirement for cloud recordings.

  7. You will be informed about the successful changes you made at the top of the page: 


    Once you have successfully connected CAE LearningSpace with your Zoom owner account using the OAuth application, CAE LearningSpace will be able to download video recordings uninterruptedly from Zoom's cloud service.

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CAE LearningSpace uses Zoom's cloud as temporary storage: when you conduct a virtual event in a Zoom (Oauth) virtual room, the recordings are first stored in Zoom's cloud.
CAE LearningSpace takes care of downloading the virtual event recordings to the Video Review module, however, it may take some time.

Info
titleRecommended Storage Amount

By default, Zoom offers 1 GB/month free cloud storage per licensed user. The recordings of a CAE LearningSpace virtual event conducted in a Zoom virtual room would have to be less than 1 GBwill most likely exceed the free Zoom cloud storage.

Since the free storage amount is not sufficient for storing the recordings of a virtual event, we highly recommend purchasing the extra 100 GB/month/licensed host solution.

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  1. Log in to your Zoom owner account
  2. Open the Account Management drop-down on the left.



  3. Search for Reports and select it. 
    You will land on the Usage Reports tab where the usage statistics of your Zoom account are gathered. 
  4. Select Cloud Recording:



  5. You will be redirected to the cloud storage report of your Zoom owner account: 
    Check the total storage allotment in the green field.
    If the total storage divided by the number of licensed hosts users equal 1 GB, you don't have the extra enough cloud recording storage needed for safely storing CAE LearningSpace virtual eventsto safely store the recordings of virtual events until CAE LearningSpace downloads them to the Video Review module.

How to Increase Cloud Storage Without Changing Your Current Plan

  1. Stay at the Account Management drop-down.



  2. Select Billing.
    By default, you will be directed to your Current Plans.



  3. Scroll to Additional Cloud Recording Storage:



  4. Click Add.
    You will be redirected to your order page where you can select the subscription plans of Available Add-ons. 

  5. Select the 100 GB/month solution (highlighted in orange):

    Info

    This solution is sufficient to temporarily accommodate the recordings of virtual events.




  6. Scroll down to the bottom of the page, and click Continue after after selecting the extra cloud storage.

  7. On the Payment tab, provide the

    1. Billing Contact information

      Info

      Beside basic details, the total employee count of your organization is required to continue.


    2. Payment Method, and
    3. Credit/debit card information.

  8. Once you are finished, click Upgrade Now. You will be presented with an Order Summary.

  9. Click Confirm to complete your purchase.
    Zoom will confirm that your purchase has been successful.

    Info
    titleOn to the Next Step

    Continue to this page to build an OAuth application in your Zoom owner account.