Prepare Your Zoom Owner Account

Before you start setting up the OAuth application and connect CAE LearningSpace with your Zoom owner account:

• switch off password requirement for shared cloud recordings
  

  Important

  If cloud recording access is tied to a password, CAE LearningSpace will not be able to download video recordings from Zoom's cloud service.

• check and make sure that you have enough cloud storage per licensed user.

Switch Off Password Requirement

1. Log into your Zoom owner account.
2. Open the Account Management tab on the left, and go to Account Settings. 
   
   
   
   
3. In Account Settings, switch to the Recording tab at the top of the page.
   
   
   
   

4. Scroll down until you find the Require password to access shared cloud recordings option.

   By default, this option is turned on in Zoom owner accounts.

   
   
   
   

5. If the switch is on (blue), toggle the switch to disable the option.

   If the option is switched off already, no further action needed on your end.

   
   You will be presented with a confirmation dialogue:
   
   
   
   

6. Confirm you are turning off the password requirement for cloud recordings.

7. You will be informed about the successful changes you made at the top of the page: 
   
   
   Once you have successfully connected CAE LearningSpace with your Zoom owner account using the OAuth application, CAE LearningSpace will be able to download video recordings uninterruptedly from Zoom's cloud service.
   
   

Check Your Current Storage Amount

CAE LearningSpace uses Zoom's cloud as temporary storage: when you conduct a virtual event in a Zoom (Oauth) virtual room, the recordings are first stored in Zoom's cloud.
CAE LearningSpace takes care of downloading the virtual event recordings to the Video Review module, however, it may take some time.

Check the total amount of your cloud storage in your Zoom owner account:

1. Log in to your Zoom owner account
2. Open the Account Management drop-down on the left.
   
   
   
   
3. Search for Reports and select it. 
   You will land on the Usage Reports tab where the usage statistics of your Zoom account are gathered. 
4. Select Cloud Recording:
   
   
   
   

5. You will be redirected to the cloud storage report of your Zoom owner account: 
   Check the total storage allotment in the green field.
   If the total storage divided by the number of licensed users equal 1 GB, you don't have enough cloud storage to safely store the recordings of virtual events until CAE LearningSpace downloads them to the Video Review module.
   
   

How to Increase Cloud Storage Without Changing Your Current Plan

1. Stay at the Account Management drop-down.
   
   
   
   
2. Select Billing.
   By default, you will be directed to your Current Plans.
   
   
   
   
3. Scroll to Additional Cloud Recording Storage:
   
   
   
   
4. Click Add.
   You will be redirected to your order page where you can select the subscription plans of Available Add-ons. 
   
   

5. Select the 100 GB/month solution (highlighted in orange):

   This solution is sufficient to temporarily accommodate the recordings of virtual events.

   
   
   
   

6. Scroll down to the bottom of the page, and click Continue after selecting the extra cloud storage.
   
   
7. On the Payment tab, provide the

   1. Billing Contact information

      Beside basic details, the total employee count of your organization is required to continue.

   2. Payment Method, and
   3. Credit/debit card information.
      
      
8. Once you are finished, click Upgrade Now. You will be presented with an Order Summary.
   
   

9. Click Confirm to complete your purchase.
   Zoom will confirm that your purchase has been successful.
   
   

   On to the Next Step

   Continue to this page to build an OAuth application in your Zoom owner account.