Notifications

Through the Notification feature, users are informed about recent updates and new features available in their LearningSpace system.

Users with the following privileges are directly provided new information regarding the software:

Admin
System Manager
Video Control (full control)
SRP (full control)
Case Author (full control)
Report Reviewer (full control)
Inventory Manager (full control)

Accessing Notifications

Notifications can be opened by clicking the Notification (bell) icon next to the User Profile button in the top right corner. New, un-read notifications are indicated with their number in a red circle at the icon.

Once a notification is read by a user, it will no longer be listed with bold and the number of new notifications decreases.

Notifications appear on a per-individual basis - meaning that each notification will be displayed as new or read depending on the user logged in.

Notification fields may include a direct link to emailing the responsible party with relevant questions, and/or a link to the related page of the help site.

Notifications can be archived by clicking the filing box icon in the top right corner of the notification field.

The filing box icon appears when ticking the checkbox of a notification or hovering over an already read notification.

Multiple notifications can be archived by ticking their checkbox and clicking the Archive selected button in the top left of the tab

Notification Admins

Notification Admins (NA) create the notifications. They can:

access the Notification Admin Interface - via VPN, as a separate website, not on the LearningSpace User interface.
set a subject for a notification
set the content of a notification in a similar way modern emails are written
preview the email before sending it out

The Preview button only becomes active once all the added filters have been selected and confirmed by hitting the checkmark icon in the respective row.

Once previewed, the email can be sent out hitting the Send button at the bottom of the Notification Preview pop-up window:

Notification Admins can view if a certain notification has been opened by a customer (user email included ???)

Filtering Notifications

Notifications can be sent out to a subset of users based on filters.

Filters are based on the LearningSpace system's

patch level
license type (Enterprise, Experience, Essentials)
image type (257R, etc.)

Admins get an email copy of the notification sent to the system, with blue dots signalling the unread ones.

Messages tab

This tab communicates all information that is relevant to or may affect the usage of the software - usually information from the Customer Support about changes introduced with browser updates that have impact on the LearningSpace software.

Software updates

Software updates inform about developments or revisions that are meant to eliminate potentially arising issues.
Such updates are installed automatically with the overnight maintenance.

Feature updates

This tab lists all newly introduced features that are available for the customers. Enabling such features is optional, that is, users can choose not to install them.

IMPORTANT: While enabling a feature is optional, it is also irreversible, thus it cannot be revoked.

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