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Signing up for free to Zoom includes Basic features which, however, do not:

  • support Zoom service integration into other applications
  • contain cloud recording

  • and restricts the duration of meetings to 40 minutes if there are more than 3 total participants at the meeting.

    In order to use Zoom services with CAE LearningSpace after completing the API setup as described in the previous part, you need to upgrade your account and include as many hosts in your subscription plan as many virtual rooms you would like to configure and run concurrently in CAE LearningSpace.

    • Upgrade your account to Pro if you plan to use 9 virtual rooms or less at the same time;
    • Upgrade your account to Business if you plan to use 10 or more virtual rooms at the same time.

Once you finish registering your free Zoom account, you will be redirected to your profile where you can find your account number, personal meeting ID, account information, and meeting capacity.

You can also view your subscription status at the User Type field on your profile:

Virtual room configuration in CAE LearningSpace is explained on the next page.

Upgrade Your Zoom Account:

  Change Your Plan

  1. Click on Upgrade in the User Type field on your profile next to your current subscription status.
    You will be redirected to the Current Plans tab inside Billing. 

  2. Click on Upgrade Account.



    You will be redirected to the Plans & Pricing page.

  3. Choose one of the recommended plans by clicking Buy Now.

    1. Select Pro if you plan to configure 9 virtual rooms or less;
    2. Select Business if you want to configure 10 or more virtual rooms.

  4. Select the number of hosts you want to purchase.

    Zoom automatically calculates the monthly and annual fees afterwards.

    Add Cloud Storage

    CAE LearningSpace stores the recordings of virtual events temporarily in Zoom's cloud: the recording of a meeting is first saved to Zoom, then the video recording will be downloaded from the cloud through a secure HTTPS channel to the Video Review module.

    Downloading virtual event recordings to CAE LearningSpace might take some time, so to ensure that your Zoom account has enough room to temporarily store every recording of a virtual event, we recommend purchasing the extra 100 GB/month/licensed host solution (as mentioned below). 

    By default, Zoom offers 1 GB/month free cloud storage per licensed user (starting from Pro subscription), which will most likely be exceeded while conducting a virtual event.

    Once CAE LearningSpace has successfully downloaded virtual event recordings to the Video Review module, cloud recordings are moved to the trash folder in your Zoom owner account:

    Video recordings do not take up space from your cloud storage once they are in the trash folder. 



    The recordings will be stored for another 30 days until deleted automatically. 


    In Case Recordings Get "Stuck" in the Cloud

    Downloading virtual event recordings from Zoom's cloud to CAE LearningSpace might take some time. Still, if you notice that the recordings have not arrived in the Video Review module within 6 hours, we recommend you retrieve the meeting recordings and upload it to CAE LearningSpace. Continue to this page for instructions on how to recover your recordings from Zoom's cloud.

  5. Open Available Add-Ons and select Cloud Recording.

    To accommodate the temporary recordings of (even) a day's worth of OSCE training/examination, purchase the extra 100 GB/month solution:



  6. After selecting the billing schedule and the extra cloud storage, click Continue.

  7. On the Payment tab, provide the

    1. Billing Contact information

      Beside basic details, the total employee count of your organization is required to continue.

    2. Payment Method, and
    3. Credit/debit card information.

  8. Once you are finished, click Upgrade Now. You will be presented with an Order Summary.

  9. Click Confirm to complete your purchase.
    Zoom will confirm that your account has been upgraded successfully.

Following Account Upgrade

Important

After upgrading your account, Zoom automatically sets the Owner user—you—to "Licensed".
This will occupy one of the hosting licenses that instead one of your virtual rooms should be having.

Important

CAE LearningSpace refuses to create a new virtual room and its user account in Zoom once your account runs out of licenses. 


Solution

Set your account type back to "Basic" to free up a hosting license that you can apply to a virtual room.

  1. Click on User Management in the sidebar next to your Zoom profile.

  2. Select Users. 
    You will be presented with your owner account on the Users tab.

    In the header of the tab, you can see the number of remaining licenses you can assign to virtual rooms (here, the number of remaining licenses is 8 out of the total of 9). 




  3. Click on Edit in the row of your owner account. 
    The user editor pop-up opens.

  4. In the User Type row, select the Basic radio button to switch your account to basic and free up a license for a virtual room. 



  5. Click Save. 
    Your owner account type has changed to "Basic". 

    In the header of the tab, the number of licenses you can apply increases by one (to 9 in our example).



On to the Last Step

Continue to this page to set up your virtual rooms. 

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