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title | Click Here In Case Video Recordings Get "Stuck" in the Cloud |
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How to Recover Recordings from the Trash Folder in Zoom
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You can log straight into the Zoom user account of a virtual room to retrieve the recording of the virtual event. |
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You can choose either option: here on, the steps of recovering your recordings from the trash are the same with either approach. |
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Go to the Trash folder: use the link on the right.
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The start time of each recording shows the moment when the SP in charge launched the virtual meeting from their learner pre-selection page. The recording immediately begins once the SP starts hosting the meeting. |
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Otherwise, the recording remains in the Trash folder, and you will not be able to download the recording and its attachments—such as chat history or the separate audio file of the recording—from Zoom. |
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11. Hover over a file to download it or to access further options.
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Here you can also find and download other types of files related to the meeting: audio-only, screen share files, or chat history (if available). |
12. After downloading the video, you can upload it to the Video Review module.
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Virtual encounter recordings display the host and participant—SP and learner—side-by-side. |
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CAE LearningSpace adds annotations to the recordings to let you know when the learner has joined the virtual encounter. |
Recommended Activity Settings
1. Pre-Selection Page Display
a. Virtual Event Access through Your Activities
When selecting cases for virtual events, make sure that the cases you add to an activity contain each of the following checklists:
- SP checklist
- Pre-Encounter checklist and
- Post-Encounter checklist
Otherwise, SPs and learners might not be able to access their pre-fill pages on the Your Activities pane, or their pre-fill pages might not list every meeting they are supposed to attend.
b. Time Limitations of Pre-Selection Page Access
Pre-Selection pages are only available for the duration of an event.
Otherwise, SPs and learners can only access data entry from their basic data entry selection pages where they have to select a learner or a case from a drop-down manually.
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If there is no scheduling time threshold set up, some learners will have less time than others to fill in their checklists on their Case Pre-Selection pages: namely, the learners who are scheduled for the first or last timeslots of an event. Also, without a scheduling time threshold, SPs will not access their Learner Selection-Page to complete data entry following their last virtual encounter. |
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title | Solution |
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The scheduling time threshold applies to every event created in your CAE LearningSpace system.
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title | Example |
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2. Limit the Availability of Learner Data Entry
Even if you ensure that learners have plenty of time to access their Case Pre-Selection pages during the event, they can still access data entry during the entire activity.
If they access Data Entry outside of the event and the scheduling time threshold, they will land on the basic case selection page without the context of the event they are assigned to.
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title | Solution |
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Align the activity's entire duration with the event's duration extended by the scheduling threshold:
This way, data entry will only be available through Pre-Selection pages.
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3. Disable Post-Encounter Checklist Access Before the Virtual Encounter
After completing the above steps, access to checklists will be time-restricted.
Although learners could still access their post-encounter checklist before their virtual encounter without applying the following restriction:
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Select the "Allow Post-Encounter access only after student encounter" in the Options tab of the activity. |
Virtual Event Setup
Create a new event with Advanced Scheduling.
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Virtual encounters can only be set up in Advanced Scheduling. |
Only one learner can participate at a time in a virtual encounter, which means Group size must always be 1.
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